|Job Title||Team Lead - Product Support (operations)|
|Number Of Vacancy||2|
|Industry Area||Pharma / R&D / Biotech|
|Key Skills||Team Leader, Product Support|
|Qualification||Other Bachelor Degree, Other Master Degree|
|Salary (Per Annum)||4 Lac 25 Thousand To 5 Lac 50 Thousand|
|Work Experience||5 Years|
|Job Requirement||- Manage the Daily Operations to Set Standards By Each Client Ensuring the Quality, Accuracy and Turnaround Time
- Manage, Co-ordinate and Execute Pharmaceutical Related Projects with a Small Team Within Agreed Targets.
- Client Management and Ensure all Processes are Maintained to the Level of Satisfaction Sought By the Clients, Client Interface and Day to Day Problem Resolutions
- Manage the Kpis and Any other Internal / External Reporting Requirements
- Manage the Resource Allocations On the Operations and Report to the Manager-bpo Operations On Any Resource Gaps
- Manage the Productivity of the Teams and Ensure Optimum Resource Utilization
- Report Daily/weekly to the Senior Management On the Progress and Status of Operations
- Respond to Any Ad-hoc Requests On the Operations By the Senior Management
- Attends Required Meetings and Participates in Committees as Requested.
other Skills Set :
- Ensure Company Policies and Procedures are Followed.
- Should have Developed His/her Team Members to Take Up Higher Responsibilities
- Controlling Team Attrition and Absenteeism.
- Performs Audits of the Process and Reports Any Changes to Manager.
- is Responsible for Achieving Monthly, Weekly & Daily Targets.
- Assists in Recruiting, Hiring and Supervising the Processes.
- Demonstrates Positive Interpersonal Relations in Dealing with Fellow Employees, Supervisors, other Department Employees and Clients.
- Performs other Duties as Assigned.
1. Total 5 to 7 Years of Experience with Any International Bpo Especially with Outbound Process in Product Selling (generic Medicines)
2. Minimum 2 Years of Experience Should Be with Healthcare/medical Domain (pharmaceuticals Products Selling-generic Medicines)
shift Timings - Flexible to Work in Rotational Shifts. (generally Us Shift)
|Job State / U.T.||Maharashtra|
|Job City||Nagpur, Bhandara|
|Company Name||US Based Client|
|About Company||IT Out Sourcing and Consulting|
|Contact Person||Rakesh Rawat|