Manager Operations

7 Years


Job Description

Required An Individual with Ability to Work in Flexible Hours with a Strong Operational Level Base. Experience in People Management and Operations Control is a Pre-requisite. Ability to Manage and Assist the Overall Operations Will Be a Key Function. Must Be Extremely Detail Oriented, Organized,Independent, Able to Multi-task, and a Team Player.
- Manage the Daily Operations to Set Standards By Each Client Ensuring the Quality, Accuracy and Turnaround Time
- Manage, Co-ordinate and Execute Pharmaceutical Related Projects with a Small Team Within Agreed Targets.
- Client Management and Ensure all Processes are Maintained to the Level of Satisfaction Sought By the Clients, Client Interface and Day to Day Problem Resolutions
- Manage the Kpis and Any other Internal / External Reporting Requirements
- Manage the Resource Allocations On the Operations and Report to the Director- Bpo Operations On Any Resource Gaps
- Manage the Productivity of the Teams and Ensure Optimum Resource Utilization
- Report Daily/weekly to the Senior Management On the Progress and Status of Operations
- Respond to Any Ad-hoc Requests On the Operations By the Senior Management
- Attends Required Meetings and Participates in Committees as Requested.
- Candidate Should have Good Exposure to Call Center Environments.
- Should have At-least 5 Years of Experience Working in Call Centers in Wfm
- Tool Knowledge of Aspect is a Must.
- Hands On Experience in Forecasting.
- Should Be Able to Work On Long Range, Medium Range and Short Range Forecasting.
- Sound Understanding of Fte and Headcount Information.
- Experience with Pharmaceutical/medical Process and Working with North American Centers Will Be An Added Advantage.
- Strong Experience in Excel, and Experience in Ewfm Project

other Skills Set :
- Ensure Company Policies and Procedures are Followed.
- Should have Developed His/her Team Members to Take Up Higher Responsibilitiesf
- Controlling Team Attrition and Absenteeism.
- Performs Audits of the Process and Reports Any Changes to Manager.
- is Responsible for Achieving Monthly, Weekly & Daily Targets.
- Assists in Recruiting, Hiring and Supervising the Processes.
- Demonstrates Positive Interpersonal Relations in Dealing with Fellow Employees, Supervisors, other Department Employees and Clients.
- Performs other Duties as Assigned.

work Experience:
1. Total 7 to 8 Years of Experience with Any International Bpo Especially with Outbound Process in Product Selling
2. Minimum 2 Years of Experience Should Be with Healthcare/medical Domain (pharmaceuticals Products Selling-generic Medicines) Flexible to Work in Rotational Shifts. (generally Us Shift)

Salary 6 Lac To 7 Lac 50 Thousand P.A.
Industry Pharma / R&D / Biotech
Work Experience 7 Years
Qualification Other Bachelor Degree, Other Master Degree, Post Graduate Diploma

Key Skills

Operations Manager Client Management

Company Profile

Company Name

US Based Client

About Company IT Out Sourcing and Consulting
Contact Person Rakesh Rawat
Address NIT Faridabad
Mobile 9716034191
Email ID