Sr. Analyst - Quality

2 Years


Job Description

Urgent Requirements for Experienced, Quality Analyst for Outbound Sales Process, for Health Care Bpo Division, with Excellent Listening and Observations Skills.
technical Competencies :

1. Should have Good Knowledge of Computers
2. Should have Good Filtering and Searching Skills
3. Apt On Ms Office Tools-(especially On Excel and Powerpoint)
4. Should have Good Internet Browsing Skills.

role & Responsibilities- (jd)
- Conducts Call Quality Audits / Monitoring / Rcas On Daily Basis.
- Provides Effective Feedback to the Operations Team as per Audit Findings.
- Interprets the Pattern of Findings Through Audits and Gap Analysis with Agents.
- Works in Close Conjunction with Operations Tls & Agents to Ensure Better Quality Delivery On An Ongoing Basis.
- Disseminates Quality Updates and Watchouts to the Floor and Monitors the Practice.

soft Skill :
- Good Oral / Written Communication Skills.
- Data Interpretation & Analytics Skills.
- Capable of Identifying Gaps and Executing Initiatives.
- Understanding of Various Operations Metrics.
- Basic Data Analytics / Data Mining Capabilities.
- Good Knowledge of Calling (sales/tech) Parameters.
- Knowledge of Quality Management Tools Will Be Preferred.
- Monitoring the Call as per Call Quality Parameters

work Experience:
1. Total 2 to 3 Years of Experience with Any International Bpo in Outbound Process Especially Product Selling
2. 6 Months to 1 Year of Experience in Healthcare/medical Domain (preferably)
shift Timings - Flexible to Work in Rotational Shifts. (generally Us Shift)
working Days - 5 Working Days & Sun Fixed Off.
cab Facility-cab & Meal Would Be Provided.

Salary 2 Lac 50 Thousand To 3 Lac 75 Thousand P.A.
Industry ITES / BPO / KPO / LPO / Customer Service / Operations
Work Experience 2 Years
Qualification Other Bachelor Degree, Other Master Degree, Post Graduate Diploma

Key Skills

Senior Analyst Quality Analyst

Company Profile

Company Name

US Based Client

About Company IT Outsourcing and Consulting
Contact Person Rakesh Rawat
Address NIT Faridabad
Mobile 9716034191
Email ID